Returns & Exchanges

At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.

1

Check Eligibility

Ensure your items are in their original condition and packaging, and verify they are not part of our hygiene-restricted categories like earrings.

2

Locate Your Receipt

Gather your original store receipt or online order confirmation email to serve as proof of purchase for the transaction.

3

Choose Your Method

Return your items to any Lovisa store for an immediate exchange or refund, or initiate an online return through our specialized postage portal.

4

Receive Your Refund

Once your return is processed, a refund will be issued to your original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing