Frequently Asked Questions

Everything you need to know about your Lovisa shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items. Please note that for hygiene reasons, earrings and body jewelry cannot be returned unless they are faulty.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.

Do you offer international shipping?

Yes, we ship to various countries worldwide. Shipping costs and delivery timeframes will be calculated at checkout based on your specific location.

How should I care for my jewelry?

To maintain the quality of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place and wipe with a soft cloth after use.

Can I change or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed.